The 30-Day Money-Back Guarantee is PaviHome's way of ensuring your complete satisfaction with our products. We are confident that once you experience the PaviHome product, you will want to make it a permanent addition to your home. If for some reason you are not satisfied with our PaviHome products, then let us know within 30 calendar days of purchase, and we will give you a full refund minus any shipping and installation charges. If you decide PaviHome isn't right for you, simply call us for a Return Merchandise Authorization (RMA) Number and we will instruct you on the product return procedure.